**Effective date:** March 2, 2026
**Last updated:** March 2, 2026
This Privacy Policy explains how IQpearl (“IQpearl,” “we,” “our,” or “us”) collects, uses, stores, and shares information when you use the IQpearl mobile application, related services, and our website.
If you use IQpearl on behalf of a company, your company may act as the administrator of your workspace data.
## 1. Scope
This Privacy Policy applies to:
– IQpearl iOS application
– IQpearl website and support pages
– IQpearl features including notifications, analytics, reporting, and integrations
It does not apply to third-party services that you connect to IQpearl (for example, Microsoft, Okta, Slack, Teams, CMMS/ERP tools, Tableau/Power BI, or webhook receivers). Those services have their own policies.
## 2. Information We Collect
### 2.1 Account and profile information
We may collect:
– Company name
– Employee name
– Employee number
– Email address
– Role and site access scope
– Authentication and password hash data
### 2.2 Operational data you create in IQpearl
We may collect and store:
– Asset records and metadata
– Site and location data
– Asset status changes (for example Up/Down/PM/Idle)
– Downtime reasons and incident context
– Work orders and maintenance-related entries
– KPI, analytics, and report configuration
– Audit and compliance logs
### 2.3 Device and technical data
We may process:
– Push notification token(s)
– App version/build
– Device and OS level diagnostics needed for reliability and security
– Sync/health status metadata
### 2.4 Uploaded content
If you upload content (for example a company logo), we process that content for product features.
### 2.5 Purchases and billing
If you subscribe through Apple In-App Purchase, Apple processes payment information. IQpearl does not receive full payment card details.
## 3. How We Use Information
We use information to:
– Authenticate users and secure accounts
– Provide core asset tracking and downtime workflows
– Deliver notifications and alerts
– Generate analytics, dashboards, and reports
– Support multi-site role-based access controls
– Operate integrations and automation features you enable
– Maintain service reliability, security, and fraud prevention
– Provide customer support and respond to requests
– Comply with legal obligations
## 4. Legal Bases (where applicable)
Depending on your location, we process personal data based on:
– Performance of a contract
– Legitimate interests (for security, reliability, and product improvement)
– Consent (where required, such as certain notification or device permissions)
– Legal obligations
## 5. Data Storage and Processing Model
IQpearl is iCloud-first. By default, customer workspace data is stored using Apple CloudKit private database services associated with the signed-in iCloud account.
For organizations that choose centralized backend options, IQpearl may also process workspace data through configured enterprise/API infrastructure.
## 6. Sharing and Disclosure
We do not sell personal information.
We may share information with:
– Apple services required to operate IQpearl features (for example CloudKit, push notifications, StoreKit)
– Infrastructure and subprocessors needed to operate IQpearl
– Integration endpoints and third-party systems you explicitly configure
– Law enforcement or regulators when required by law
– Successors in connection with merger, acquisition, or asset transfer
## 7. Integrations and Customer-Controlled Sharing
If your organization enables integrations, IQpearl may transmit selected data to configured destinations (for example webhooks, reporting tools, collaboration tools, CMMS/ERP systems). Your organization controls these configurations.
## 8. Data Retention
We retain data for as long as needed to provide the service, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with law.
Retention periods may vary based on:
– Company configuration
– Audit/compliance settings
– Legal requirements
## 9. Security
We use administrative, technical, and organizational safeguards designed to protect data, including access controls and authenticated service interactions. No method of transmission or storage is 100% secure.
## 10. Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
– Access personal information
– Correct inaccurate information
– Delete information
– Restrict or object to certain processing
– Data portability
– Withdraw consent where processing is based on consent
To make a request, contact us using the details below. If you are an employee using a company-managed workspace, contact your company administrator first.
## 11. Children’s Privacy
IQpearl is not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect personal data from children.
## 12. International Data Transfers
Your information may be processed in countries other than your own. Where required, we implement safeguards for cross-border transfers.
## 13. Third-Party Links and Apple Privacy
Our app and website may link to third-party sites and services.
Apple privacy information is available at:
[https://www.apple.com/legal/privacy/en-ww/](https://www.apple.com/legal/privacy/en-ww/)
## 14. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised “Last updated” date.
## 15. Contact Us
If you have privacy questions or requests, contact:
– **Company:** Synryzen (IQpearl)
– **Email:** support@synryzen.com
– **Website:** https://synryzen.com
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If your organization requires a signed Data Processing Agreement (DPA) or additional compliance documentation, contact support.